Utility customers

IntelliResponse has established a very strong presence in the Utility industry. Our customers include Enbridge Gas Distribution, Union Gas, New Brunswick Power, EPCOR, Nova Scotia Power, BC Hydro, and Progress Energy. IntelliResponse has guided them along every step of the way to a very successful implementation.

The IntelliResponse value is (i) improved customer experience, (ii) call or email reduction and (iii) voice of the customer insights.

This experience in the utilities sector performing similar implementations means we know what questions are top of mind with utilities customers.  For example, we provide our clients with ?templates? based on their industry with common core questions to start with, which can greatly speed up the process of building a relevant, high-quality knowledge base that delivers the answers to what your customers are looking for. We have built our templates based on an analysis of large volumes of real user questions across dozens of live implementations. Our current set of templates cover questions related to specific Utilities, Account & Billing, Corporate Information, Employment/Human Resources and other areas, and we continue to improve and add to our templates on a regular basis.