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Customer Case Studies

There are a number of customer case studies on our website. These include:

  • Copa Airlines where 50% of all customer service interactions take place via online self-service.
  • ING Direct for agents and for improvements with first contact resolution.
  • CIBC for delivering multi-channel online self-service.
  • Scotiabank who reduced email volume as well as improved reporting and analysis.
  • Athabasca University who now automates their response to 20,000 inquiries every month achieving a 500% ROI.
  • Epcor who increased answer accuracy while improving CSAT.
Please visit the customer case studies section of our website for a complete listing. You can also watch some of our video case studies here.

 

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