Consumers who seek to engage with companies online want a fast and easy way to get answers. That?s why we?ve built virtual agent technology that meets this customer demand.  For businesses, virtual agents help drive new revenue, reduce unprofitable customer service calls over other channels and understand their customers better by tracking the types of questions being asked.  [24]7 firmly believes in the benefits that IntelliResponse virtual agent technology brings as well as our future promise. 

Together, [24]7 and IntelliResponse offer customers the full spectrum of cutting edge predictive analytics, enterprise chat, virtual agent self-service and IVR.  Customer experience is the new battleground and combining forces enables us to bring to enterprises the full breadth of self-service and assisted service solutions needed to win.

By combining both companies, we?re offering customers an even more robust way to engage with their customers in a way that is easy for the consumer.  This acquisition will:
 

• Elevate us to be a true leader in integrated self-service, with unique capabilities for developing the next-generation of intelligent assistants.

• Enable our clients to deliver smarter customer engagement, proactively suggesting questions and answers and recommending targeted offers within self-service.

• Drive richer insights and learning by understanding the voice of the customer across virtual agent, chat and voice interactions.