IntelliResponse is the global leader in digital self-service technology designed specifically for the enterprise. With the IntelliResponse Virtual Agent (VA) platform, organizations can deliver highly accurate answers to their customers, capture key voice of the customer insights, and deliver relevant offers that improve conversion.

Below are the core products and features of the IntelliResponse Virtual Agent platform:

ANSWERS interprets hundreds of uniquely phrased variations of a question and matches each one of those variations to the one right answer, regardless of how the question was phrased.

Differentiating Technologies that power ANSWERS:

• i.Match ? Derives the intent of the customer question and is able to deliver the one right answer and/or ask for clarification in order to be able to match the question to the right answer.
• i.Suggest ? Streamlines the user experience and allows users to get the one right answer with the minimum customer effort (keystrokes and time). i.Suggest (formerly IntelliSuggest) is IntelliResponse?s enhanced version of ?predictive search?, but goes beyond these capabilities by recognizing the ?intent? behind questions, which improves answer accuracy by as much as 20%.
• i.Connect ? Allows administrators and content owners to improve the matching of questions to answers by connecting them together.

Learn more about ANSWERS
 

VOICES captures every question customers and prospects ask, in their own natural language, through any self-service interaction channel that is made available to them. Data is then automatically structured into intelligently-organized themes which marketers can explore, drill down and compare, right to the level of the individual question.
Learn more about VOICES

OFFERS leverages i.Match, IntelliResponse?s patented intent recognition technology which recognizes the intent of a customer?s original question. This enables marketers to deliver relevant offers to the customer alongside the answer to their question, in an automated fashion.
Learn more about OFFERS