i.Suggest (formerly IntelliSuggest)

i.Suggest  is IntelliResponse?s enhanced version of ?predictive search?, but goes beyond these capabilities by recognizing the ?intent? behind questions, which improves answer accuracy by as much as 20%. With i.Suggest, organizations can deliver the one right answer to self-service questions with a very high degree of accuracy.  Other highlights of i.Suggest include:

• Next generation predictive matching capabilities.
• Ability to match questions posed to possible answers in a company?s knowledgebase based on the intent of the query, and not the keywords.
• Capability to find answer matches even when the typed keywords are not in the title, nor in the text of the answer.
• Options that the user can select which are based on match probability with the order changing in real-time as the consumer gets more exact with their question.

Learn more about i.Suggest