Improved Productivity of the IT Help Desk

The vast majority of calls and emails received by IT Help Desks are routine in nature. Most Help Desks utilize FAQ lists as their primary source of answers to these common questions. The problem is that only 30% of questions can typically be answered by FAQ lists, meaning that the other 70% of questions must be answered by other more expensive, cumbersome means such as enterprise content, searching private lists, and managing yellow sticky notes! 

There are two primary ways IntelliResponse helps the IT Help Desk:   

• Digital self-service empowers the visitor to self-serve and find their own answers, thereby reducing strain on the help desk.   
   
• In addition, IntelliResponse can be deployed in the Agent channel, instantly empowering agents with the one right answer when they need it.  

For more information on whether or not your particular Help Desk environment is best suited to IntelliResponse, contact us today.