IntelliResponse is a Knowledge Delivery System

A knowledge base is a data structure created to store, organize, and allow access to knowledge - or facts about a subject. IntelliResponse uses "knowledge bases" to store questions & answers about our clients' businesses, and these knowledge bases are maintained and improved to keep the quality high.

However, the real secret to the IntelliResponse Virtual Agent solution rests with its ability to recognize the hundreds or thousands of ways that a specific question can be asked, understanding the intent, and delivering the precise answer. Additionally, the IntelliResponse Virtual Agent solution captures key voice of the customer insights, and can deliver relevant offers that improve online conversion.