IntelliResponse Delivers the Same Answer in Any Channel

IntelliResponse is an enterprise platform that delivers the same answer through any channel - website, mobile, social media and agent facing channels such as click-to-call, chat and email. Most organizations and their supporting systems are not able to achieve this result. Typically each customer or agent facing channel has their own "knowledge base" that is unique to that channel.

There are several major organizational flaws with this approach:

• Multiple knowledge bases need to be maintained and supported, even though they deliver the same content. This adds significant cost to the organization
• Different answers are delivered through different channels, thereby causing confusion, ambiguity and customer frustration. This can result in disloyalty of customers

Through our open architecture based on web services, a single knowledge base is available to all channels ensuring a consistent customer or agent experience in all channels.