Company History

IntelliResponse Systems, founded in February 2000, builds and sells our Virtual Agent technology for public enterprises and corporations.

Our core product, IntelliResponse ANSWERS, was developed in conjunction with two prominent Canadian universities (University of Waterloo and McMaster University) to allow them to answer thousands of inquiries at their websites.

Since our first customer shipment in February 2001, hundreds of customers in banking, insurance, utilities, retail, technology and higher education have deployed IntelliResponse for various applications throughout their enterprises.

Since the early days, IntelliResponse has expanded its offering significantly to deliver a single, accurate answer across any customer channel, device or application. It allows an enterprise to leverage its investment in IntelliResponse and finally deliver on the promise of consistent answers and experience across any channel. Our answers can now be consumed on the web, email, chat, call center, mobile, SMS, Facebook, Twitter, and so on.

With IntelliResponse OFFERS, our clients can deliver relevant offers that seamlessly lead customers down the purchase path for greater online conversion in real time.

Additionally, with IntelliResponse VOICES, our clients can build a better, more detailed profile of customers over time, by capturing voice of the customer data in natural language, and presenting this data in highly visual format that enables fast action and decision making.