Integration to IVR

Yes. Using our web services, IntelliResponse Virtual Agent can integrate with any channel, device or application that requires answers to questions.  In terms of IVR systems, this can be accomplished if the IVR system can provide the question to IntelliResponse Virtual Agent in written text, which in turn will provide the answer back.
 

This would be accomplished in one of 2 ways:
 

• If the customer is traversing a decision tree in the IVR system (example; Press 1 to find out how to return a product, Press 2 to find out how to get the product repaired....;) then this selection is simply sent to IntelliResponse Virtual Agent and a text to speech system converts the answer into voice.
   
• If the IVR system is sophisticated and has speech recognition, then this system converts the speech based question to text, passes it to IntelliResponse for a response, and converts it back to speech to deliver to the customer.