Integration to SalesForce.com

Yes. With IntelliResponse VA for Salesforce, organizations can boost Salesforce knowledge management by providing contact center agents with one right answer to customer questions. The integration also provides scalable, and effective self-service solutions through any client facing digital channel (including Customer Portals and Communities).

IntelliResponse VA for Salesforce also includes the following key features:

• Dynamically generated related content helps agents answer follow on questions before the customer even asks them.
• Send answers to customers via email with one click.
• Smart escalation enables customers to seamlessly transition to assisted channels with all session history sent to the live agent.

Learn more about  IntelliResponse VA for Salesforce