My best answer:

IntelliResponse Complements Search

Most IntelliResponse customers deploy website search solutions as well. Search is best for visitors doing general research queries. IntelliResponse is best when a visitor has a specific question or objective, or a task in mind.

Our recommended best practice is to use our Search+ solution that combines the power of IntelliResponse and Search. Visitors will enter their question or search term and then receive both the One Right Answer from IntelliResponse along with the search results from the search engine.

rate:
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