Comparing IntelliResponse and the Competition

IntelliResponse is a unique solution! We are sometimes compared to existing Enterprise Search technologies, but IntelliResponse is not a search solution - it is a true omni-channel virtual agent solution, with customers deploying our technology across multiple customer touch points including: corporate websites, social, mobile and agent channels. Generally speaking, IntelliResponse differs from other virtual agent solutions and competitors in the following ways:

• Open Platform ? The IntelliResponse Virtual Agent solution is built on the Web-Services based open platform, which means that the end consumer can always get instant answers regardless of the channel or device they use. This level of interoperability provides end consumers with the freedom to engage our customers any way they choose and provides IntelliResponse customers with the assurance and peace of mind knowing that the end consumer?s inquiry or questions are being addressed.
• Differentiating Technologies of the IntelliResponse Virtual Agent solution
  • i.Match ? Derives the intent of the customer question and is able to deliver the one right answer and/or ask for clarification in order to be able to match the question to the right answer.
  • i.Suggest ? Streamlines the user experience and allows users to get the one right answer with the minimum customer effort (keystrokes and time). i.Suggest (formerly IntelliSuggest) is IntelliResponse?s enhanced version of ?predictive search?, but goes beyond these capabilities by recognizing the ?intent? behind questions, which improves answer accuracy by as much as 20%.
  • i.Connect ? Allows administrators and content owners to improve the matching of questions to answers by connecting them together.
• Voice of the Customer: VOICES is our unique voice of the customer platform, designed to help business executives visualize and derive actionable insight from customer questions. This breakthrough tool captures and automates ?Voice of the Customer? data from the millions upon millions of client interactions across web, mobile, social, and agent channels to deliver a clear picture of what questions customers are asking and how to improve the customer experience across all branches of a business. With VOICES, marketers can identify top customer themes, compare changes in customer queries over specific time periods and drive actionable marketing and customer service insights.
• OFFERS: IntelliResponse Virtual Agents are also high-powered online conversion boosters! OFFERS is  a revolutionary offer management tool that empowers marketers with real-time, customized offer management that increases online conversion from daily web visitors and campaign responders.
• Mobile Voice Recognition Technology:
  IntelliResponse Virtual Agent has voice recognition capabilities as part of its mobile solution which helps to further reduce customer effort and increases answer accuracy. IntelliVoice (voice recognition feature) adds advanced voice activated answers functionality to the IntelliResponse Virtual Agent mobile solution so that consumers can now ask questions on any mobile device in the very same manner that they would on the website. The single, accurate answer is delivered in an easy-to-read mobile-optimized screen. The experience is simple and satisfying for the customer, without excessive scrolling that is cumbersome on smaller screens.

From a simple and intuitive interface on their mobile device, users simply ask their question in natural conversational style such as: ?how do I increase my Visa credit limit?? Using industry standard voice recognition technology, the spoken question is converted to text, matched to the one right answer in the IntelliResponse knowledgebase and the answer is delivered back to the user in a voice of their choice. The answer is also delivered to the user by text so they have a written record to review. Additionally, if the user wishes to escalate their question to a live agent, this can also be accomplished with a simple voice command such as ?please connect me to a live agent?.

• Patent Rights: IntelliResponse was awarded a US patent for its unique Virtual Agent software platform in 2007 and a second US patent in 2013 for a supporting technology. No other vendor holds these patents.
• Turnkey Services Approach ? The IntelliResponse Turnkey Service approach is truly a best of breed program that empowers our customers to completely outsource the development and ongoing maintenance of their Virtual Agent solution. The following Turnkey Services are currently available to customers:
• QuikStart?, which allows customers to completely outsource the development and launch of their IntelliResponse implementation.
• SmartSource?, which is the maintenance and support service whereby IntelliResponse takes responsibility for the ongoing knowledge base maintenance, and well as reporting, analytics and performance monitoring.
• Omni-Channel Experience - IntelliResponse is a true omni-channel virtual agent solution, with customers deploying our virtual agent solution across multiple customer engagement touch points including: the web, social, mobile and agent channels.
• Customer Intent: Central to the intelligence behind the IntelliResponse Virtual Agent is the ability to recognize customer intent and elegantly deliver accurate information based on the recognition of natural language.
• Depth of Experience ? With more than 365 live customer-facing deployments of our Virtual Agent technology, IntelliResponse has deployed more virtual agent solutions than any other vendor. Best practices gained from each customer deployment are leveraged in subsequent ones, resulting in IntelliResponse having one of the most knowledgeable and capable team of experts in the industry.
• Market Leader: IntelliResponse is the market leader in terms of deploying ?Enterprise Only? SaaS technology in the virtual agent vendor space. The IntelliResponse Virtual Agent solution was designed specifically for enterprise-level deployments.
• Industry Leadership ?IntelliResponse delivers its unique technology across a broad cross section of industries. The company maintains a strong competitive advantage by its ability to configure the IntelliResponse Virtual Agent solution  to meet the unique requirements of its customers across the industry verticals it serves, which includes:

• Financial Services
• Utilities,
• Retail
• Insurance
• Higher Education
• Telecom