Analytics and Voice of the Customer

IntelliResponse VOICES captures every question asked by the customer, expressed unfiltered in their own words. As such, this data provides unique insights into what is in the mind of the customer. Our solution analyzes, classifies and summarizes this information into meaningful and actionable insights.

Some examples of the value of these insights:

• Product managers get insights into new features customers want, and potential new products or services
• Marketing managers get insights into whether their positioning and marketing of products and services is being understood, or is resulting in confusion.

Services managers get insights into issues customers are having with installing or using them products or services, which allows them to improves their support processes and material or tools