IntelliResponse delivers the same answer in any channel
IntelliResponse is an Enterprise platform that delivers the same answer through any channel - website, mobile, social media or agent facing channels such as Click-to-Call, Chat and Email.
Most organizations and their supporting systems are not able to achieve this result. Typically each customer or agent facing channel has its own "knowledgebase" that is unique to that channel. There are several major organizational flaws with this approach:
Through our open architecture based on Web Services, a single knowledge base is available to all channels ensuring a consistent customer or agent experience in all channels.