My best answer:
Customer Case Studies
There are a number of customer case studies on our website. These include:
- Copa Airlines where 50% of all customer service interactions take place via online self-service.
- ING Direct for agents and for improvements with first contact resolution.
- CIBC for delivering multi-channel online self-service.
- Scotiabank who reduced email volume as well as improved reporting and analysis.
- Athabasca University who now automates their response to 20,000 inquiries every month achieving a 500% ROI.
- Epcor who increased answer accuracy while improving CSAT.
Please visit the
customer case studies section of our website for a complete listing. You can also watch some of our video case studies
here.